After-Sales Service

We're Here Even After Your Purchase

At BIKE AIRS LTD, our commitment to you doesn't end when your bicycle is delivered. We believe that excellent customer service is just as important as delivering a high-quality product.

Our dedicated support team is here to help with product questions, assembly guidance, replacement parts, maintenance advice, and any after-sales assistance you may need.

Professional Customer Support

If you have any questions about your bicycle, our experienced customer service team is ready to assist you.

We can help with:

Product inquiries
Assembly assistance
Installation guidance
Riding recommendations
Maintenance advice
Replacement parts requests
Shipping inquiries
Order support
General after-sales service

Our goal is to provide prompt, friendly, and professional assistance whenever you need it.

Spare Parts Availability

To help keep your bicycle in excellent condition, we offer replacement parts for many essential components.

Available replacement parts include:

Brake Pads
Brake Rotors
Hydraulic Brake Oil
Brake Bleed Kits
Chains
Cassettes
Derailleurs
Tires
Inner Tubes
Pedals
Saddles
Seat Posts
Handlebars
Stems
Suspension Fork Components
Bearings
Bottom Brackets
Cranksets
Mounting Bolts & Hardware

If you require a specific replacement part, please contact our customer support team for assistance.

Easy Assembly Support

Every bicycle is shipped 85–95% pre-assembled.

To make assembly simple, we provide:

Illustrated User Manual
Step-by-Step Installation Guide
Installation Video
Basic Assembly Tools
Technical Support by Email

If you have any questions during assembly, our team will be happy to help.

Warranty Support

If you receive a product with a manufacturing defect or quality issue, please contact us as soon as possible.

Our team will carefully review your request and provide an appropriate solution, which may include technical assistance, replacement parts, product replacement, or other after-sales support where applicable.

Please keep your order confirmation and proof of purchase for warranty-related inquiries.

Fast Response

We understand that timely support matters.

Our customer service team aims to respond to all inquiries within 24 business hours.

Please include your order number and a brief description of the issue so we can assist you as efficiently as possible.

Customer Satisfaction

Your satisfaction is our highest priority.

We are committed to providing:

High-Quality Products
Professional Customer Support
Reliable After-Sales Service
Fast Response Times
Long-Term Parts Support
Helpful Technical Assistance
Secure Shopping Experience

Every customer deserves a smooth and enjoyable ownership experience.

Contact Our Support Team

If you need assistance, please don't hesitate to contact us.

BIKE AIRS LTD

Contact Person: Peter CLARK

Address:
128 City Road
London, United Kingdom
EC1V 2NX

Phone: +44 2080641013

Email: shopify@bikeairsltd.com

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (GMT)

Saturday: 10:00 AM – 4:00 PM (GMT)

Ride with Confidence

When you choose BIKE AIRS LTD, you're choosing more than a bicycle—you’re choosing reliable support, quality service, and a team dedicated to helping you enjoy every ride.

Your Journey Continues with Our Support.