Return & Refund Policy

Effective Date: July 27, 2026

At BIKE AIRS LTD, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.

• The item must be returned in its original packaging with all accessories, manuals, and tags included.

• Proof of purchase or your order number is required.

Items that have been used, damaged by the customer, or are missing parts not due to our error may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned unless they are defective or damaged upon arrival:

• Gift cards

• Clearance or final sale items

• Customized or personalized products

• Items that have been installed or used

Return Process

To initiate a return, please contact our customer service team before sending any item back.

Email: shopify@bikeairsltd.com

Please include:

• Your order number

• Your full name

• A description of the reason for the return

• Photos of the item if it is damaged or defective

Our support team will provide return instructions and the appropriate return address if your return request is approved.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your refund is approved:

• Your refund will be processed to your original payment method.

• Refunds are typically issued within 5–10 business days, depending on your payment provider.

Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us within 7 days of receiving your order.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide:

• Your order number

• Photos of the item

• Photos of the packaging

We will work to resolve the issue as quickly as possible.

Order Cancellation

Orders may be cancelled before they have been processed or shipped.

If your order has already been shipped, you will need to follow our return procedure after receiving the package.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our mistake or a defective item.

• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

BIKE AIRS LTD

Contact Person: Peter CLARK

Address: 128 City Road, London, United Kingdom, EC1V 2NX

Phone: +44 2080641013

Email: shopify@bikeairsltd.com