FAQ

Frequently Asked Questions (FAQ)

1. Is the bicycle fully assembled?

No. For safe transportation, our bicycles are delivered 85–95% pre-assembled. Only a few simple steps, such as installing the handlebars, pedals, front wheel (if applicable), and adjusting the saddle, are required before riding.

Each order includes an installation guide, and a step-by-step installation video is available to assist you.

2. What accessories are included with my bicycle?

Every bicycle comes with a selection of complimentary accessories, which may include:

  • Multi-function repair tool kit
  • Hex key set
  • Screwdrivers
  • Pedals
  • Bike bell
  • Front & rear reflectors
  • Spare bolts and washers
  • Mini air pump
  • Bottle cage
  • User manual
  • Assembly guide
  • Installation video

Included accessories may vary slightly depending on the bicycle model.

3. Do you provide an installation video?

Yes. We provide a detailed installation video along with written assembly instructions to help you assemble your bicycle quickly and safely.

4. How long does shipping take?

Orders are typically processed within 1–2 business days after payment confirmation.

Estimated delivery times:

  • United Kingdom: 2–5 business days
  • Europe: 5–10 business days
  • International: 7–15 business days

Delivery times may vary depending on your location and local courier services.

5. How much is shipping?

Shipping charges are calculated based on the delivery distance and destination.

  • Deliveries within 100 km: Shipping starts from £10, with a maximum charge of £50.
  • Deliveries beyond 100 km: Shipping costs are calculated at checkout based on the delivery address, package size, and selected shipping method.

6. Do you ship internationally?

Yes. BIKE AIRS LTD ships to many countries worldwide.

Please note that international customers are responsible for any customs duties, import taxes, or local fees required by their country.

7. Can I track my order?

Yes. Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number, allowing you to monitor your delivery online.

8. What if my bicycle arrives damaged?

If your bicycle arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Photos of the product
  • Photos of the packaging
  • A brief description of the issue

Our customer support team will work quickly to resolve the problem.

9. What is your return policy?

You may request a return within 30 days of receiving your order.

Returned items must be unused, in their original condition, and include all original packaging and accessories.

Please contact us before returning any item so we can provide return instructions.

10. Do you provide replacement parts?

Yes. We offer replacement parts for many bicycle components, including:

  • Brake pads
  • Brake rotors
  • Hydraulic brake oil
  • Chains
  • Cassettes
  • Tires
  • Inner tubes
  • Pedals
  • Saddles
  • Handlebars
  • Seat posts
  • Derailleurs
  • Suspension fork parts
  • Spare bolts and hardware

If you need a specific part, please contact our customer support team.

11. How should I maintain my bicycle?

To keep your bicycle in excellent condition, we recommend:

  • Checking tire pressure regularly
  • Cleaning and lubricating the chain
  • Inspecting brakes before each ride
  • Tightening bolts periodically
  • Keeping the bicycle clean and dry
  • Scheduling professional servicing when needed

Proper maintenance helps extend the life of your bicycle and improves riding safety.

12. What payment methods do you accept?

We accept secure payments through trusted payment providers, including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Google Pay
  • Shop Pay
  • PayPal (where available)

All transactions are securely encrypted.

13. How can I contact customer support?

If you have any questions or need assistance, we're here to help.

BIKE AIRS LTD

Contact Person: Peter CLARK

Address:
128 City Road
London, United Kingdom
EC1V 2NX

Phone: +44 2080641013

Email: shopify@bikeairsltd.com

Customer Support Hours:

Monday – Friday: 9:00 AM – 6:00 PM (GMT)

Saturday: 10:00 AM – 4:00 PM (GMT)

We aim to respond to all inquiries within 24 business hours.

Why Choose BIKE AIRS LTD?

  • Premium Quality Bicycles
  • Secure Online Shopping
  • Fast Order Processing
  • Worldwide Shipping
  • Complimentary Accessories
  • Installation Guides & Videos
  • Replacement Parts Support
  • Dedicated Customer Service
  • Reliable After-Sales Assistance

Ride with Confidence. Ride with BIKE AIRS LTD.